The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.
Trainline’s customer service team had a challenge. Their old telephony system was slow, expensive, and difficult to change. Even small updates, like giving a team leader access to essential data, could take months. The team knew they could do better. So, instead of just renewing their contract, they saw an opportunity to completely transform how they worked.
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