Prices And Booking – Customer Strategy & Planning 2021

A Virtual Conference Week: 26th – 30th April

This event has moved to a virtual environment following the huge success of Customer Strategy & Planning 2020. You can select the sessions of most value to you and join from your desk with the same high-profile speakers, case studies and workshops as before.

Places are free to members using member places in line with level of membership. Other places are available with five sessions priced at £775 and ten sessions at £1400. All prices are exclusive of VAT.

All paid for places must be settled before the conference begins. A credit card guarantee can be used to hold a place. All bookings are subject to The Forum's normal  terms which can be read here. Cancellation does not automatically mean an invoice is no longer payable.

Book Your Places Now

Use this form to book your place(s) now or please direct any queries to or call Isabelle on 0333 123 5960

Gold Sponsor

Silver Sponsors


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Customer Strategy & Planning 2021
26th - 30th April, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2020
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

Copyright © 2021 - All Rights Reserved -