The Forum's National Conference speakers and panellists for 2021 are a wide variety of experts and professionals.
Richard Brimble
Managing Director
Understanding & Learning Ltd
Scott Clifford
Head of Operational Reporting, Analytics & Workforce Planning
Payrix
David Edwards
Resource Planning Director
G4S
Lorna Norris
Head of Resource Planning
Senior Manager, Strategic Governance
Benedicte Frew
Head of Distribution Planning & Strategy
Skipton Building Society
Richard Moore
Enterprise Analytics Leader
Anglian Water
Nick Moule
Head of Planning
Capita
Eoin Power
Director of Planning
BT-EE-Plusnet
Zoe Smy
Planning & Resourcing Manager
CompareTheMarket
Chris Wilkinson
CX Strategic Resource Manager
LNER
Mark Blythe
Director of Global Service Performance
Airbnb
Daniel Norman
Transformation Director
British Gas
Llaura Hughes
Communications and Development Manager
Motability Operations
Rachel Burnside
Head of Quality
ex Npower
Dick Fitzgerald
Operations Support Manager
Three Ireland
Simon Evans
Business Performance Director
VitalityHealth
Kirsty Ringer
Senior Quality Control Manager
Zopa Ltd
Michelle Ansell
Managing Partner
Douglas Jackson
Zoff Makda
Head of Operational Resource Planning
Legal & General
Craig Ide
Head of Business Planning
Diane Norton
Forecasting & Capacity Manager
RSA
Jas Thiara
Head of Group Workforce Planning & Optimisation
Severn Trent Water
Gillian Stevenson
Head of Home Service Planning
Sky PLC
Fola Olafare
Contact Centre Manager
Transport for London
Angela McCarthy
Enterprise Planning Lead
Jacqueline Spencer
Vendor Relationship Manager
Worldpay from FIS
Kevin Richardson
Business Innovation & Customer Experience Lead
NHS Business Services Authority
Michelle Gough
Head of Capacity Planning & Scheduling
Yorkshire Ambulance Service
Richard Laidlaw
Head of Planning, MI & Change
Sainsbury’s Bank & Argos Financial Services
David Bruce
Business Consultant (Data Science)