2020 Awards Winners & Finalists - Innovation & Transformation Awards

Our coveted Awards showcase organisations that are leading the way, engaging customers and creating a great place to work. Let these team inspire you and enter yourself in 2021.

See the 2020 finalists: Innovation Awards - Team Best Practice - Supplier & Client 


Recognise, acknowledge & celebrate


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How chat bots are transforming the online sales journey at AA Ireland

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How omni-channel transforms customer experience in retail at Clarks

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Planning: keeping ahead of the change curve in travel at Jet2

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Transforming the back office for clients & colleagues at Legal & General

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Planning training onboard from London to Inverness at LNER

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Building a culture of wellbeing: dashboards and coaching at Legal & General

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Planning transformation and systems thinking
at LV=

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AI & process transformation at pace and scale
in Openreach

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Transforming Sales: joining together for the customer at RS Components

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Strategy and budget planning join up the business
at RSA

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Planning as a strategic capability for the business at Sky

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The Customer Closeness Centre: releasing innovation at The Very Group

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Planning & insight: the heart of an improvement culture at Three Ireland

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Speech analytics for quality & customer experience at VitalityHealth

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Confidence in planning transforms the operation at Yorkshire Ambulance Service

Would like some advice and guidance on our awards programme?

Download the Information Pack or discuss your options with us today: 0333 123 5960

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

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Conferences

Customer Strategy & Planning 2020
28th Sept - 9th Oct, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

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