The Data, Analytics & Insight Forum 

Join with us to turn data into insight and action. Do you want to make a difference? Rapid digital transformation and advances in data science provide a need for new skills and confident professionals, sharing best practice.

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Join us in Manchester on Nov 6th for a high value day of networking and knowledge sharing that’s key to your job role. Focus on the challenges we face and look ahead to our 20th anniversary year as a community of professionals.

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Book up for workshops or webinars (just £40pp) and invest in your learning across key areas of analytics & insight, like telling a story with numbers, MI & performance analysis, AI & machine learning of data visualisation and PowerBi.

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Open our resources portal to keep up-to-date with developments in key areas for insight analysts, from AI & analytics to influencing with numbers. Resources for everyone and further materials when you use your member login.

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Become a member of our community, by joining our networking and best practice events, taking up a membership or learning academy package or join our benchmarking group and gain accreditation as an Insight function.

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email, call 0333 123 5960 or contact any of The Forum team.

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.


MI & Performance Analysis
9th- 10th October, Manchester
Understand best in class and how to improve data structure & accuracy and analysis techniques.

Other Learning Workshops


National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

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