Strategy & Leadership Forum Events

Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. 

  • Create a shared industry vision
  • Drive improvements that deliver business imperatives
  • Grow customer and colleague engagement
  • Develop talent & elite teams
  • Build collaboration across functions to raise performance

Upcoming Events

  • 23rd & 24th April, The Majestic Hotel, Harrogate alongside Customer Strategy & Planning 2018, The Forum’s annual flagship conference. Register your interest now.
  • 20th September, 08:15- 11:00 am Radisson Blue, Portman Sq, London with Peter Cheese,  CEO of CIPD on the future of work.  Register your interest now.
  • 21st November alongside the National Conferences for Quality& Customer Experience, and Data, Analytics & Insight. 

Past Events

  • 28th November, Warwickshire 09:00 – 14:00 alongside National Planning Conference. Mike England, UK Managing Director at RS Components and other speakers discussed how to really put the customer at the heart of everything. See Mike's Keynote Presentation.
  • 14th September, Central London Tim Harford, radio presenter and “Undercover Economist” at the FT gave a stimulating presentation which provoked much lively discussion. See the video

Each event will include keynote speakers with plenty of time for discussion and debate. To request your invitation or to find out more please contact

Download our print-friendly brochures for learning and development or Standards Benchmarking

The Customer Strategy & Leadership Forum, is part of The Forum, champions of best practice and professional development in customer contact, established since 2000. Keep yourself up-to-date by following us on social media, call us on 0333 123 5960, email us on or contact us direct. This site has been optimised to display best in browsers running at a resolution of 1280 pixels+.


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