Strategy & Leadership Forum Events

Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. 

  • Create a shared industry vision
  • Drive improvements that deliver business imperatives
  • Grow customer and colleague engagement
  • Develop talent & elite teams
  • Build collaboration across functions to raise performance

Upcoming Events

  • 14th September, Central London 09:00 – 14:00 with Tim Harford, radio presenter and “Undercover Economist” at the FT, and board level practitioners. Held on the top floor of the United Business Media building with stunning views over London. Register your interest now.
  • 28th November, Warwickshire 09:00 – 14:00 alongside National Planning Conference. Hear from Mike England, UK Managing Director at RS Components and other speakers about what makes it possible to really put the customer at the heart of everything you do. Register your interest now.
  • 23rd & 24th April 2018, The Majestic Hotel, Harrogate alongside Customer Strategy & Planning 2018, The Forum’s annual flagship conference. Register your interest now.

Each event will include keynote speakers with plenty of time for discussion and debate. To request your invitation or to find out more please contact leadership@theforum.social.

You may wish to join us for our Best Practice Site Visit to the FCA on 13th September in London or the Best Practice Site Visit to TUI on September 7th in Swansea. Download our print-friendly brochures for learning and development, Standards Benchmarking or the full 2017 programme

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The Customer Strategy & Leadership Forum, is part of The Forum, champions of best practice and professional development in customer contact, established since 2000. Keep yourself up-to-date by following us on social media, call us on 0333 123 5960, email us on leadership@theforum.social or contact us direct. This site has been optimised to display best in browsers running at a resolution of 1280 pixels+.
     


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