Strategy & Leadership Forum Events

Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. 

  • Create a shared industry vision
  • Drive improvements that deliver business imperatives
  • Grow customer and colleague engagement
  • Develop talent & elite teams
  • Build collaboration across functions to raise performance

Upcoming Events

  • 26th September, Blackfriars, London: Our Keynote speaker David Simoes- Brown , CEO at 100% Open will talk about  "Open Innovation " including the crowd sourcing of ideas. Request your invitation now.
  • 5th November, Manchester: Our Keynote speaker Andy Gilbert, MD of Go Mad Thinking is  the developer of the acclaimed Go M.A.D. Results Framework & Thinking System used worldwide by major corporations and hundreds of thousands of people in over 40 countries. Request your invitation now.
  • 27th & 28th April 2020, Newcastle.

Past Events

  • 8th & 9th April  Warwickshire alongside Customer Strategy & Planning 2019 see the keynotes from Andy Bounds and Lou Banks.
  • 20th November 2018, Nottingham alongside the National Conferences for Quality & Customer Experience, and Data, Analytics & Insight . See the keynote from Alan Williams and the workshop with Graeme Gabriel of Verint. 
  • 11th September  2018, Blackfriars, London with Peter Cheese, CEO of CIPD on the future of work.
  • 23rd & 24th April 2018, Harrogate alongside Customer Strategy & Planning 2018, The Forum’s annual flagship conference. See the presentations from Monday with Jennifer Holloway and Ed Creasey, and from Tuesday including Clive Wilson
  • 28th November 2017, Warwickshire  alongside National Planning Conference. Mike England, UK Managing Director at RS Components and other speakers discussed how to really put the customer at the heart of everything. See Mike's Keynote Presentation.
  • 14th Septembe 2017, Central London Tim Harford, radio presenter and “Undercover Economist” at the FT gave a stimulating presentation which provoked much lively discussion. See the video

Each event will include keynote speakers with plenty of time for discussion and debate. To request your invitation or to find out more please contact

Download our print-friendly brochures for learning and development or Standards Benchmarking

The Customer Strategy & Leadership Forum, is part of The Forum, champions of best practice and professional development in customer contact, established since 2000. Keep yourself up-to-date by following us on social media, call us on 0333 123 5960, email us on or contact us direct. This site has been optimised to display best in browsers running at a resolution of 1280 pixels+. You can view our Privacy Statement here.



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