Exclusive access for NICE NUG only

As part of our Best Practice programme for Quality Management, The Forum & NICE are collaborating to offer NICE NUG members FREE access to on-demand material from The Forum. We also invite you to join our live networking events on Zoom, where members meet to share their latest work and discuss common challenges – book for each event via the links below.

Watch videos from our recent National Quality Conference and case studies from our 2020 Award winners

  • Quality & Improvement Keynote: Mark Billingham, COO at the Very Group
  • Npower case study: driving process improvement out of QA
  • William Hill case study: transforming customer experience though QA
  • Motability Operations case study: quality, coaching & knowledge management
  • Workshop Catchup: Skills that create Great Customer Conversations
  • Workshop Catchup: Measuring First Contact Resolution
  • Workshop Catchup: How to Get it Right First Time

Book to join our live virtual networking, where members meet to share their latest work and discuss common challenges.

Free Webinar: Create change with a Leap Of Faith – Rising Vibe

Published on 23 June 2023

Free Webinar: Create change with a Leap Of Faith – Rising Vibe

Watch at your own pace

A Leap Of Faith is an act of believing in or attempting something whose existence or outcome cannot be proven or known.

So much of the work we do with our clients around culture change requires a leap of faith. Without taking action, 'giving it a go', doing something differently or experimenting with a 'new way', NOTHING changes. Let me repeat this NOTHING changes. Yet the majority of human beings need some kind of 'proof' that it will all work out BEFORE they are prepared to take 'that action'.

Many of us expect that simply learning something new is enough to make a difference back in the workplace. The bad news (but not new news) is that this is NOT the case.

'The cost of inaction is far greater than making a mistake' Meister Eckhart

To build confidence we have to do 'the thing' that we are scared to do. To influence more effectively we have to try out that technique we learnt in 'real life'. To know we are safe enough to give the feedback, we have to give the feedback first. To know that we can trust, we have to trust first to find out.

Learn how to create a culture of experimentation, and ultimately transformational change, by supporting and challenging your workforce to take that leap of faith.

Comments (0)Number of views (5269)
Print
About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

Upcoming Conferences
Annual conferences dedicated to the needs of their communities.

On-Demand Conferences
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change. Available to Forum Members

Get in touch
The Forum,
PO Box 173
High Peak
SK17 1DL

Copyright © 2025 - All Rights Reserved - theforum.social

Professional Forums Ltd. Company Number: 3915800. Registered Address: Emperor’s Gate, 114a Cromwell Road, London, SW7 4AG