Exclusive access for NICE NUG only

As part of our Best Practice programme for Quality Management, The Forum & NICE are collaborating to offer NICE NUG members FREE access to on-demand material from The Forum. We also invite you to join our live networking events on Zoom, where members meet to share their latest work and discuss common challenges – book for each event via the links below.

Watch videos from our recent National Quality Conference and case studies from our 2020 Award winners

  • Quality & Improvement Keynote: Mark Billingham, COO at the Very Group
  • Npower case study: driving process improvement out of QA
  • William Hill case study: transforming customer experience though QA
  • Motability Operations case study: quality, coaching & knowledge management
  • Workshop Catchup: Skills that create Great Customer Conversations
  • Workshop Catchup: Measuring First Contact Resolution
  • Workshop Catchup: How to Get it Right First Time

Book to join our live virtual networking, where members meet to share their latest work and discuss common challenges.

Free Webinar - 2020 Vision: Crystallising your knowledge Launch

Published on 27 April 2020

Free Webinar - 2020 Vision: Crystallising your knowledge Launch

Hosted on 27th April 2020 by Phil Anderson and Paul Smedley

2020 is The Forum’s 20th year and this year we want to look back on our first 20-years and think ahead for the next 20-years. Our vision, back in 2000, was and remains to raise standards in customer operations helping to set standards across Planning, Insight and Quality. Now, having established communities of best practice we can continue to raise standards and prepare for the future.

This year’s theme refers to the clarity and sharpness of vision required to purposely move forward towards your targets, goals and dreams. Whilst recognising the benefit of our fluid thinking over the past 20-years to crystallise our knowledge of best practice and standards.

 - “Purpose, Learning and Self-Awareness” Keynote from The Forum’s Phil Anderson
 - 2020 Best Practice Guide launch and chapter review
 - 2020 Best Practice Programme – how to get involved

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Categories: Communities, The Professional Planning Forum, The Data, Analytics & Insight Forum, The Quality & Customer Experience Forum, The Customer Strategy & Leadership Forum, 2020 CSP

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