Our National Planning, Insight and Quality conferences are co-located, a high value, action-oriented day of networking and knowledge sharing that is relevant to your job role, whether an analyst or a leader. You can choose from a wide range of sessions without being limited by a pathway.

This highly-rated event is far more than just a conference.

- New ideas and techniques to take back into your organisation
- Great ways to benchmark, develop new ideas and network with fellow professionals
- An exceptional blend of stimulating speakers and practical workshops
- Learn first-hand from practitioners and business leaders across many different sectors

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops

Conferences

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch

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