The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.
A few years ago, British Gas Homecare knew they had a problem. Their systems were old, and their processes were slow. They spent too much time fixing things by hand instead of providing great service. Customers needed reliable support, especially when it came to heating and hot water issues. But the tools in place weren’t up to the task. Something had to change.
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