Learning Workshops

Here at The Forum we run workshops all year round with our team of independent experts offering advice, support and training.

2-Day MI & Performance Analysis Workshop

Published on 09 October 2018

2-Day MI & Performance Analysis Workshop

9th-10th October, Manchester

The Course

This two-day workshop gets to the fundamentals of good analysis & reporting, whether you work on resourcing, customer insight, performance or other data.

Who should attend?

This two-day training workshop is the opportunity for you to discuss the benefits and implications of different approaches and learn about the critical factors to consider. Use this course to help you determine what approach to develop in your own operation..

Course Leader

Ian Robertson

Ian Robertson is an Insight Specialist providing a range of membership support including training, research and presentations.

Learning Outcomes

After this session, delegates will;

  • Gain an understanding of alternative reporting approaches to drive brilliant learning
  • Learn latest trends & thinking, key ideas and pitfalls to avoid
  • Understand best in class and how to improve data structure & accuracy and analysis techniques
  • Have practical takeaways and action planning

What our attendees said

“There’s a multitude of ways of doing the same thing – figure out what’s optimal for you”

“The course has given me the desire to take ownership and strive for continuous improvement”

Course Date

Start Date End Date Location
9th October 10th October Manchester


Member £1090
Non-Member £1190
*All prices exclude VAT

Enquiry Form

Is this course right for you? To speak to a course leader, call us on 0333 123 5960. To book your place complete the form below.

Comments (0)Number of views (123)

Theme picker

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.


MI & Performance Analysis
9th- 10th October, Manchester
Understand best in class and how to improve data structure & accuracy and analysis techniques.

Other Learning Workshops


National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch

Copyright © 2019 - All Rights Reserved - theforum.social