The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.
Real Time Automation Lead AXA
Change Manager Legal & General
Regional Planning Manager British Gas
Head of Customer Service
North Yorkshire County Council
Head of Data & Intelligence North Yorkshire County Council
Solutions Consultant Verint
WFO Solution Consultant NICE Systems
Head of Sales, Service and Energy Utility Warehouse
Head of Resource Planning Virgin Media
Enterprise Sales Manager Verint
Senior Planning, Analytics & Automation Manager Dŵr Cymru Welsh Water
Group Head of Solutions Sabio
Managing Directors Office, Halifax BOS
Team Leader North Yorkshire County Council
Real Time Manager BT-EE
General Manager Purple Bricks
Data, Quality and Process Analyst Macmillan Cancer Support
Business Improvement & Solution Design Specialist Openreach
Planning & Insight Specialist The Forum
Head of Workforce Optimisation Hoist Finance
Director, Transformation BT, EE & Plusnet
Senior Manager Lloyds Banking Group
Business Consultant (Data Science)
Insight & Quality Specialist The Forum
Founder & Chair The Forum
WFO Solutions Consultant
NICE Systems
Director The Forum
Group CEO & Chief Innovations Officer Sensée
Senior Programme Manager BGL Insurance