2021 Customer Strategy & Planning Speakers

The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.

Alison Conaghan

Alison Conaghan

Planning & Insight Specialist
The Forum

Ian Robertson

Ian Robertson

Insight & Quality Specialist
The Forum

Paul Smedley

Paul Smedley

Founder & Chair
The Forum

Phil Anderson

Phil Anderson

Director
The Forum

David McGhee

David McGhee

Fraud Manager

Stars Group (Pokerstars)

Becky Warren

Becky Warren

Quality Team of the Year 2020

Coaching Manager, Motability Operations 

Kevin Richardson

Kevin Richardson

Quality Manager of the Year 2020,

Quality Manager at William Hill

Pinakin Patel

Pinakin Patel

VP EMEA, Solutions Consulting 

Anaplan

Katrina McLaughlin

Katrina McLaughlin

Resource Planner

Sky PLC

Karen Christmas

Karen Christmas

Resource Planner UK Stations

Eurostar

David Bruce

David Bruce

Principle - FTTP Innovation

Openreach

Matt Rumins

Matt Rumins

Strategic Account Manager

Intradiem

Sarah Jubb

Sarah Jubb

Service Delivery Manager

RSA

Rachel Burnside

Rachel Burnside

Head of Quality Assurance

npower

Bill Dowling

Bill Dowling

Solution Consultant

Anaplan

James Aldrich

James Aldrich

EMEA Director – Telco

Anaplan

George Hartshorn

George Hartshorn

Chief Information Officer 

The Modular Analytics Co.

Huw Jones

Huw Jones

Manager, Solutions Consulting

Verint

Chris Rainsforth

Chris Rainsforth

Head of Operational Mgt Best Practice

Verint

Dave Vernon

Dave Vernon

Principal Solutions Consultant

Aspect

Michelle Gough

Michelle Gough

Senior Planning Manager

Yorkshire Ambulance Service

David Preece

David Preece

Head of Programme Delivery

The Forum

Keir Greenwood

Keir Greenwood

VP & General Manager Customer Success

Arise

Mark Billingham

Mark Billingham

Group Customer Operations Director & COO

The Very Group

Mike Migliore

Mike Migliore

Managing Director - Lifetime Value

The Modular Analytics Co.

Adrian Hawes

Adrian Hawes

Director

Select Planning

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