The Forum's Customer Strategy & Planning conference speakers for 2020 are a wide variety of experts and professionals.
Scheduling is much more than creating shifts and therefore the success criteria for shift design is much more than schedule fit. This module will explore the key responsibilities of a scheduler and how a holistic view is required to set measures of success. Learning outcomes include: - What does good look like? Understand the importance of scheduling and the key responsibilities, including key characteristics of good and bad schedules. - Define your purpose. Understand how schedules support your business strategy and its importance to customer and employee satisfaction - Schedule fit & other measures. Introduction to different ways of measuring scheduling fit and how these can be incorporated into a more holistic framework of success measures.