The Forum's Customer Strategy & Planning conference speakers for 2020 are a wide variety of experts and professionals.
Understand how to create the right measures to track and develop your real time effectiveness. Learn how to create the right process, aligned to your strategy and how to take a holistic view when setting measures of success. Learning outcomes include: - What does good look like? Explore the key characteristics of an ideal real time function and key considerations to develop understanding and learning - Define your purpose. Understand how real-time planning can support your business strategy and impact it can have on customers and colleagues - Creating the right measures. Understand different perspectives and develop a holistic framework of success measures