The Forum's Customer Strategy & Planning conference speakers for 2020 are a wide variety of experts and professionals.
Not all ad hoc requests are time-stealers! Some of them add value and insight and quickly become BAU work. This session looks at the art behind identifying what is urgent and valuable and what isn’t. - Understand the inevitability of Ad Hoc requests - Learn how to prioritise requests and eliminate waste - See how asking the right questions enables you to quickly understand the driver behind the request