2020 Customer Strategy & Planning Speakers

The Forum's Customer Strategy & Planning conference speakers for 2020 are a wide variety of experts and professionals.

Volatility & Flexibility in Real-Time

Box Set: Knowledge Management

Box Set: Best Practice In Insight, Reporting And Analysis

Box Set: Operational Effectiveness & Readiness

Box Set: Capacity Planning, Budgeting & Forecasting

Box Set: Scheduling & Wellbeing

Box Set: Best Practice In Planning

Box Set: Telling A Story With Numbers

Box Set: Engagement

Box Set: Shrinkage

Box Set: Setting The Right Targets

Managing Assumptions - Module 1

Managing Assumptions - Module 2

Operating Models, Routing Strategies And Skill Design - Module 1

Operating Models, Routing Strategies And Skill Design - Module 2

Measure Of Success In Capacity Planning

Advanced Forecasting Techniques And Analysis Tools

Understanding Your Volatility & Flexibility

Measures Of Success For Scheduling

Introduction To Capacity Planning

Introduction To The Planning Cycle

Telling A Story With Numbers

Shrinkage: Tracking, Managing And Optimising

Accuracy & Confidence

Benchmarking

Bottom Up V Top Down Planning

Building And Optimising Real-Time RAG Models

Communication Planning

Conformance & Adherence Value & Management Methods

Data Visualisation

Dealing With Ad Hoc Requests

Delivering Value With Targets

Descriptive Statistics - Part 1

Descriptive Statistics - Part 2a

Descriptive Statistics - Part 2b

Descriptive Statistics - Part 2c

Driving Strategy Through Capacity Planning

Driving Strategy Through Forecasting

The Power of One

Formats & Layouts

Driving Strategy Through Real Time

Emotional Engagement & The Power Of Stories

Erlang V Linear

Forecastable Metrics

Forecasting & Predictability

Gathering Qualitative Feedback

Box Set: Planning & Insight in the Back Office

Box Set: Knowledge Management Confirmation

Box Set: Capacity Planning, Budgeting & Forecasting Confirmation

Box Set: Best Practice In Insight, Reporting And Analysis Confirmation

Box Set: Best Practice In Planning Confirmation

Box Set: Engagement Confirmation

Box Set: Operational Effectiveness & Readiness Confirmation

Box Set: Scheduling & Wellbeing Confirmation

Box Set: Setting The Right Targets Confirmation

Box Set: Shrinkage Confirmation

Box Set: Telling A Story With Numbers Confirmation

How To Drive Engagement Though Shift Review

Identifying Opportunities From Patterns & Exceptions

Introduction To Advanced Vol & Flex Balancing Mathematics

Introduction To Forecasting (With Lessons From The Best In Class)

Introduction To Influencing Skills

Introduction To Real-Time

Introduction To Scheduling (With Lessons From The Best In Class)

Introduction To Stakeholder Management

Introduction To The Insight Cycle

Managing People – Module 1

Managing People – Module 2

Managing People – Module 3

Measures Of Success For MI And Insight

Measures Of Success For Real Time

Measures Of Success For Forecasting

Measures Of Success: Balanced Scorecards

Operating & Budget Plans

Performance Records, Data Tables, Rigour And Governance

Planning For Wellbeing

Predictability Of Events

Principles Of Persuasion

Problem Statements & Hypotheses

Root Cause Analysis

Scheduling & Flexibility Toolkit

Shrinkage Calculations

Shrinkage (1) - Introduction To Shrinkage

Shrinkage (2) - The Planning Wheel (Shrinkage)

Shrinkage (3a) - Planning & Tracking Shrinkage

Shrinkage (3b) - Planning & Tracking Shrinkage Exercise

Shrinkage (4) - Tiered Shrinkage

Shrinkage (5) - Benchmarking Shrinkage

Target Typology

The Four Lens Model – Delivering The Company’s Strategy

The Pattern Of Great Presentations

The Pyramid Principle For Effective Communication

The Strategy Pyramid

The Quality & Improvement Cycle

Threshold & Contingencies

Understanding & Managing Sample Bias

Understanding People (Including How To Say No)

Understanding The Flexibility Toolkit

Using RAG Models To Take Action

Workforce Strategy