The Forum's National Conference speakers and panellists for 2021 are a wide variety of experts and professionals.
Adrian Hawes
Director
Select Planning
Mike Migliore
Managing Director - Lifetime Value
The Modular Analytics Co.
Mark Billingham
Group Customer Operations Director & COO
The Very Group
Keir Greenwood
VP & General Manager Customer Success
Arise
David Preece
Head of Programme Delivery
The Forum
Michelle Gough
Senior Planning Manager
Yorkshire Ambulance Service
Dave Vernon
Principal Solutions Consultant
Aspect
Chris Rainsforth
Head of Operational Mgt Best Practice
Verint
Huw Jones
Manager, Solutions Consulting
George Hartshorn
Chief Information Officer
James Aldrich
EMEA Director – Telco
Anaplan
Bill Dowling
Solution Consultant
Rachel Burnside
Head of Quality Assurance
npower
Sarah Jubb
Service Delivery Manager
RSA
Matt Rumins
Strategic Account Manager
Intradiem
David Bruce
Principle - FTTP Innovation
Openreach
Karen Christmas
Resource Planner UK Stations
Eurostar
Katrina McLaughlin
Resource Planner
Sky PLC
Pinakin Patel
VP EMEA, Solutions Consulting
Kevin Richardson
Quality Manager of the Year 2020,
Quality Manager at William Hill
Becky Warren
Quality Team of the Year 2020
Coaching Manager, Motability Operations
David McGhee
Fraud Manager
Stars Group (Pokerstars)
Phil Anderson
Director The Forum
Paul Smedley
Founder & Chair The Forum
Ian Robertson
Insight & Quality Specialist The Forum
Alison Conaghan
Planning & Insight Specialist The Forum