The Forum's Customer Strategy & Planning conference speakers for 2020 are a wide variety of experts and professionals.
This module covers the strategy pyramid and three-lens model in an organisation, focusing on streamlined strategic implementation: - Strategy Alignment: Aligns all actions with organisational objectives, considering key stakeholders like customers, colleagues, and regulators. - Operational Strategies: Outlines specific strategies for various operational aspects, supported by precise performance measures. - Process and Quality Improvement: Emphasises refining processes through targeted diagnostic measures and quality checks to align closely with strategic goals.