The Forum's Customer Strategy & Planning conference speakers for 2020 are a wide variety of experts and professionals.
Teamwork and understanding the plan are critical to achieve strategic objectives. However, too often this is left to chance and not an embedded behaviour. So easy to get wrong, fortunately easy to improve. This module will help you to:
- Understand the “power-of-one” and the impact of small changes. - Improve your on-the-day decision making and see the result for your customers and colleagues. - Learn the classic mistakes and how to overcome these