The Forum's Customer Strategy & Planning conference speakers for 2020 are a wide variety of experts and professionals.
Benchmarking is important in understanding best practice, comparing ourselves with our competitors and becoming the best, but there are many pitfalls to avoid. In this module;
- Learn different research and benchmarking methods that are available for you to use - Find out about the best types of questions that you can ask to assist your benchmarking - Get a plan for external benchmarking amongst your peers
This module is part of the Shrinkage Box Set