The Forum's Customer Strategy & Planning conference speakers for 2020 are a wide variety of experts and professionals.
Join Sabio for a concise, insight-packed webinar on how Amazon Connect Forecasting, Capacity & Scheduling (FCS) is transforming contact-centre planning. Built on Amazon Web Services, FCS uses AI-driven forecasting, intelligent scheduling, and real-time intraday management to help organisations plan with confidence, adapt faster, and improve both service and employee experience.
Discover how Sabio is helping customers move beyond spreadsheets to modern, data-led workforce planning with Amazon FCS — delivered by Sabio Group.
Dave Vernon, Director, The Forum
Jim Fleming, WFO/WEM Solution Consultant, Sabio
Pavan Dusanapudi, Sr Solutions Architect, Applied AI, AWS