2020 Customer Strategy & Planning Speakers

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Free Webinar: Lessons learnt from managing one of the UK’s largest home-based contact centres with Jet2 Holidays in partnership with QStory

19 Sep 2023
Free Webinar: Lessons learnt from managing one of the UK’s largest home-based contact centres with Jet2 Holidays in partnership with QStory

Watch at your own pace

Join Louise Smith from Jet2 Holidays as she chats to QStory’s Nick Ashmore in this insight-packed 30 minute session

  • From surviving to thriving – getting agent wellbeing right in a home working environment 
  • Transforming the role of team leaders and creating new support departments
  • How to move everyone to home working in 3 days
  • Realising they had an absenteeism black hole and how they resolved it
  • 19 September 2023
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