The Forum's Customer Strategy & Planning conference speakers for 2020 are a wide variety of experts and professionals.
Measuring and managing adherence and conformance effectively is critical, however this is often mis-understood and can drive the wrong behaviour. This module takes a close look at both measures, how they should becalculated and classic mistakes. Learning outcomes include: - Understand how to calculate and report adherence and conformance - Define new measures which drive the right behaviour - Learn the pit falls to avoid and how to improve performance