The Forum's Customer Strategy & Planning conference speakers for 2020 are a wide variety of experts and professionals.
This module explores Quality Calibrations, focusing on methods to ensure consistency and clarity in quality assessments: - Purpose of Calibration: Emphasises the importance of calibration for maintaining consistent standards and ensuring fairness in quality assessments. - Key Steps to Calibration: Details essential steps such as identifying variances, focusing on critical issues, understanding discrepancies, defining standards, and implementing actions. - Calibration Strategies: Advocates for customising the calibration process and involving relevant personnel like quality assessors and frontline advisers to align with organisational goals.