The Forum's Customer Strategy & Planning conference speakers for 2020 are a wide variety of experts and professionals.
When the Operational Excellence team at Aldermore Group came together, they weren’t starting from scratch. But, it sometimes felt that way. The organisation faced a tough time. There were big leadership changes, and they hadn’t invested enough in people and processes. The idea of transformation was met with scepticism, even anxiety. Change was something that had happened to people, rather than something they had been part of shaping.
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