The Forum's Customer Strategy & Planning conference speakers for 2020 are a wide variety of experts and professionals.
Three years ago, the British Gas Planning Team knew something had to change. Customers weren’t getting the service they expected, engineers were stretched thin, and the planning function wasn’t working as well as it should. The team took a step back and asked the big questions—why wasn’t the system delivering? What needed to change? And most importantly, how could they fix it?
Read more