Lunchtime National Conference Presentations

Fast links: see the agenda overview and see details of morningafternoon sessions - or the specialist agendas for Quality, Insight and Field sessions.

Choose from one of these stimulating lunchtime sessions and take your lunch before or after.

12:30 Make the Difference with Andy Gilbert

Join this learning workshop with this morning’s keynote speaker, the founder at Go MAD Thinking (Make A Difference) to invest in your own development and impact as a successful professional. Andy shares more deeply how to use some of the techniques he highlights in his opening keynote and the results people gain from using them.


12:30 Technology Showcase – Connected Planning

Connected Planning Clinic: Join Anaplan and their customers to discuss the benefits & considerations in the implementation of the Connected Planning across the enterprise. An opportunity to bring your questions and challenges to discuss with the experts.


13:00 Technology Showcase – Real Time Automation

Join Jet2 and QStory to learn how implementation of Real Time Automation has supported the delivery of their values, changed processes and delivered value.


13:00 Intro to PowerBI & data visualisation

Data visualisation tools like PowerBI are increasingly used as tools for creating interactive dashboards, sharing insight and effective coaching. Learn how this can help you share insight and drive performance. Gain confidence and set yourself up to delve deeper in the afternoon workshop. Led by Mary Fealty, an experienced PowerBI trainer and author of the PowerBI article in this year’s best practice guide. 


Networking & meetings

The EXPO is open at lunchtime, a great chance to keep yourself up to date and meet key suppliers. Other members take the chance to organise private meetings and networking groups. Speak to us if there are particular people or organisations you would like to meet with.

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About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.


MI & Performance Analysis
9th- 10th October, Manchester
Understand best in class and how to improve data structure & accuracy and analysis techniques.

Other Learning Workshops


National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

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