Get Connected! The National Conferences 2019

6th November 2019, The Hilton Deansgate, Manchester

Explore an extraordinary depth of insight at our highly-rated, interactive & fast-paced event. Choose to meet and learn alongside others in your role, facing the same challenges, or explore topics in other workstreams, to give you strategic stretch and challenge. A vital part of the annual calendar, we bring together your community of professionals and help you move the boundaries of what ‘good looks like’.

Take a look at the sessions for all the national conferences – or go direct to the specialist agendas for qualityInsight and field or branch operations.

Morning Conference Sessions

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Lunchtime Conference Sessions

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Afternoon Conference Sessions

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Gold Sponsor

 

Conference Sponsors

  

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

MI & Performance Analysis
9th- 10th October, Manchester
Understand best in class and how to improve data structure & accuracy and analysis techniques.

Other Learning Workshops

Conferences

National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch

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