2019 Conference Speakers

The Forum's National conference speakers for 2019 have already started to be announced. See some of our key speakers and make sure to check back as more are confirmed.

Andy Gilbert

Andy Gilbert

Managing Director,

Go MAD Thinking

Jimmy Hosang

Jimmy Hosang

CEO

The Modular Analytics Company

Paul Smedley

Paul Smedley

Founder & Chair

The Forum

Phil Anderson

Phil Anderson

Director

The Forum

David Preece

David Preece

Head of Programme Delivery

The Forum

Alison Conaghan

Alison Conaghan

Planning & Insight Specialist

The Forum

Nick Frank

Nick Frank

Managing Partner

Si2 Partners

Adrian Hawes

Adrian Hawes

Director

Select Planning

Marie Eustace

Marie Eustace

Head of Resource Planning & Insight

ADT Fire & Security

Julie Nicholaides

Julie Nicholaides

Transformation Change Leader

npower

Nicola Callen

Nicola Callen

Director

Boost HR

Dee Chapman

Dee Chapman

Operational Leader

FCA

Sean Northam

Sean Northam

Management Consultant

The Modular Analytics Company

Ian Robertson

Ian Robertson

Insight & Quality Specialist

The Forum

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About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

MI & Performance Analysis
9th- 10th October, Manchester
Understand best in class and how to improve data structure & accuracy and analysis techniques.

Other Learning Workshops

Conferences

National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

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