Partner Article: Enhance Employee Engagement to Improve CX at Alvaria

Using game mechanics motivates and engages call centre employees seamlessly while aligning employee behaviours to company goals — which results in improved employee retention, performance, customer satisfaction and profitability. 

71% of all employees are not engaged while at work and the average call centre has a 26% attrition rate. Alvaria Motivate turns those numbers around with engaging contests, recognition and rewards. Maximise your ROI with an optimised engagement solution. 

Watch the Alvaria Motivate video demo to learn: 

• Why large contact centres need to embrace gamification to motivate agents and ultimately achieve better CX 
• The reason why endorphin-releasing game mechanics reduces absenteeism by allowing agents to become continuously motivated with monetary and non-monetary rewards 
• How implementing award-winning, industry-leading Alvaria Motivate can boost productivity and reduce attrition – saving approximately £3,000 per agent, per year. 

Watch the demo to learn more.