Free Webinar: Lessons learnt from managing one of the UK’s largest home-based contact centres with Jet2 Holidays in partnership with QStory

Join Louise Smith from Jet2 Holidays as she chats to QStory’s Nick Ashmore in this insight-packed 30 minute session

• From surviving to thriving – getting agent wellbeing right in a home working environment 
• Transforming the role of team leaders and creating new support departments
• How to move everyone to home working in 3 days
• Realising they had an absenteeism black hole and how they resolved it