Get Connected! The National Conferences 2019

6th November 2019, The Hilton Deansgate, Manchester

Explore an extraordinary depth of insight at our highly-rated, interactive & fast-paced event. Choose to meet and learn alongside others in your role, facing the same challenges, or explore topics in other workstreams, to give you strategic stretch and challenge. A vital part of the annual calendar, we bring together your community of professionals and help you move the boundaries of what ‘good looks like’.

Take a look at the sessions for all the national conferences – or go direct to the specialist agendas for QualityInsight and Field or Branch operations.

Morning Conference Sessions

Click here to see the presentations slides and more detail about the sessions

Lunchtime Conference Sessions

Click here to see the presentations slides and more detail about the sessions

Afternoon Conference Sessions

Click here to see the presentations slides and more detail about the sessions

Gold Sponsor


Conference Sponsors


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Customer Strategy & Planning 2020
28th Sept - 9th Oct, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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