Get Connected! The National Conferences November 6th 2019, Manchester

Catch up on our National Planning, Insight and Quality conferences​

For the first time, our National Planning, Insight and Quality conferences were co-located, a high value, action-oriented day of networking and knowledge sharing that is highly relevant to your job role, whether an analyst or a leader. Focussed on the challenges we face as individuals and organisations in 2020 and looking ahead to our 20th anniversary year as a community of professionals.

Catch up on the sessions you missed

See the presentation slides and watch the keynote presentation videos

Delegates rate this event is far more than just a conference. What they have said they gain from attending includes:

  • Bringing new ideas and techniques back into their organisation
  • Great ways to benchmark, develop new ideas and network with fellow professionals
  • An exceptional blend of stimulating speakers and practical workshops
  • Learning first-hand from practitioners and business leaders across many different sectors and type of organisation

Keynote Speaker

Andy Gilbert, MD of Go Mad Thinking

Andy is  the developer of the acclaimed Go M.A.D. Results Framework & Thinking System used worldwide by major corporations and hundreds of thousands of people in over 40 countries.
With over 20 years experience in studying peak performance and specifically how people think in a solution focused way when they "Go Make A Difference" in achieving goals and accelerate results, Andy is the author of over 20 books (including the best selling "Go MAD - The Art of Making A Difference", "Go MAD about Coaching" and over 200 audio/video programmes.

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Conference Sponsors


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

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