2021 Customer Strategy & Planning Speakers

The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.

Team Leader Academy: Strategy & Leadership

Team Leader Academy: Strategy & Leadership

This Box Set will take you on a journey to help you change your mindset and learn key professional skills to support your role now and in the future.  

Learning Modules: 

Title

Description

Strategy Pyramid

Before setting targets and goals it is important that these are aligned to strategies that support your organisational goals

Stakeholder Mapping

This module provides an overview of the fundamental components of successful stakeholder management.

Understanding People

Explore people patterns to help you interact and influence.  All we need to do is understand ourselves and our stakeholders better.

Principles of Persuasion

It is vital we are able to engage and influence key stakeholders, learn how to change their views on something in order to become an advocate

Target Typology

Learn how do you avoid your targets being misunderstood, misinterpreted and misused


The cost of this mini series including accreditation is great value at £325 + VAT and free for students on our assisted learning pathway.

Complete the form below and we will be in touch to arrange payment if necessary.

  • 15 April 2026
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