The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.
Consulting Director Phil Michell and Vice President – Client Management Michael Anderson, both representatives from Davies, served as guest speakers, leading the conversation on operational excellence during the call. Their insights and expertise provided valuable insights to the attendees on how to achieve operational excellence while supporting continuous improvement in customer experience.
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Author: James Kelly, Davies (James.Kelly@davies-group.com)