2021 Customer Strategy & Planning Speakers

The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.

Planning for COVID-19 Series 3: Shaping the Future

Planning for COVID-19 Series 3: Understanding our customer

Planning For COVID-19 Series 3: What are the top challenges organisations face right now?

Planning for COVID-19 Series 2: 365 Days Later

Planning for COVID-19 Series 2: The new flexibility challenge - temporary versus permanent solutions

Planning for COVID-19 Series 2: What do we know and what will be different?

Planning for COVID-19 Series 1: Lessons Learned

Planning for COVID-19 Series 1: Revisiting Homeworking

Planning for COVID-19 Series 1: Thinking beyond now and future business continuity

Planning for COVID-19 Series 1: Real-Time

Planning For COVID-19 Series 1: Successful Homeworking Strategies

Planning for COVID-19 Series 1: Scheduling, Sustaining Flexibility

Planning for COVID-19 Series 1: Scheduling, Introducing Flexibility

Planning for COVID-19 Series 1: Forecasting

Randoms Exercise

Box Set: Driving Improvement with MI & Reporting

Box Set: Accuracy & Confidence

Review Frameworks

An Introduction to Accuracy & Confidence

Prioritising Opportunities for Improvement

The Scientific Method and the Improvement Cycle

Problem Statements & Hypotheses

The Scientific Method

Shaping the Future the 4 Stages of Insight

Analysts as Improvement Champions

Adding Value as Insight Analysts

Box Set: How to drive improvement with Data & Insight Confirmation

Box Set: How to drive improvement with Data & Insight

Box Set: Planning & Insight in Field & Branch Operations

Box Set: Planning & Insight in Field & Branch Operations Confirmation