The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.
First broadcast Tuesday 1st July 2025, 12:00
Some things will always matter. Businesses will always need to balance customer demand, employee needs, and business goals. Planning will still rely on data, but how that data is used will keep evolving.
Technology will continue to speed things up. AI and automation will take over more of the routine tasks, but that doesn’t mean planners will become less important.
Originally broadcast Tuesday 17th June 2025, 12:00
Celebrating the 20 finalists from this year’s Innovation & Transformation awards. Trailblazers who are redefining workforce planning, customer experience, and operational excellence. From AI to culture change, these organisations are proving that bold thinking drives real-world results.