The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.
Originally broadcast Thursday 4th July, 14:15
How you can gain recognition for your and your teams work through our Awards. Tips for entering.
Originally broadcast Thursday 4th July, 13:15
Join our Associate Heroes as they share their key ingredients for the perfect partnership
Originally broadcast Thursday 4th July, 10:30
Managers of the Year; Alex Gold from OVO Energy and Steven Miller at Benenden Health share their stories.
Originally broadcast Thursday 4th July, 09:30
Learn from Benenden Health on Continuous Improvement Strategy, The Knowledge Management Team of the Year, Utility Warehouse and our Quality Team of the Year, ACCA.
Originally broadcast Wednesday 3rd July, 14:15
Hear from 2024 Quality & Improvement Rising Star, Jess Baldock at DAS, our Knowledge Management Professional, Alexandra Jordan from Zopa and the Quality & Improvement Manager of the Year, Susan Drape-Comyn.
Originally broadcast Wednesday 3rd July, 13:15
Learn from Analysts of the Year; Michelle Adshead at VitalityHealth and Kristie-Leigh Armstrong from BT Group and our Rising Stars; Lauren Laycock at NFU Mutual and Kirsty Ritchie of Wheatley Housing.
Originally broadcast Wednesday 3rd July, 10:30
In this session our Partnership Awards Judges will share their highlights from this year's finalists stories. Sharing what has inspired them, and the learning that they have taken from the process.
Originally broadcast Wednesday 3rd July, 09:30
Hear from Best Practice in Branch Planning winners Bank of Ireland and the Planning Team of the Year, TSB.
Originally broadcast on Tuesday 2nd July, 14:15
Learn how Real-Time Team of the Year, eBay reintroduced Real-Time globally. Hear from Lloyds Banking Group on how they achieved a Best Practice Shift Review.
Originally broadcast on Tuesday 2nd July, 13:15
Hear from Manager of the Year, Katie Harrison from NFU Mutual Agencies, Forecasting Analyst of the Year, Paul Cooper at The AA and our Rising Star, Mike Connor of Capita Regulated Services
Originally broadcast Tuesday 2nd July, 10:30
Learn from overall Innovation of the Year winners, indeed on Leading Global Transformation and OVO Energy talking about their Service Transformation.
Originally broadcast Tuesday 2nd July 09:30
How you can use this week to learn from our members.