2021 Customer Strategy & Planning Speakers

The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.

Box Set: Engagement

Box Set: Engagement

Watch at Your Own Pace

The Modules

Introduction To Stakeholder Management
Without being able to work alongside key stakeholders, there is little value to being an excellent planner as your plans will not come to fruition!  You need to understand who your stakeholders are and how to communicate with them successfully.
 - Learn how to map your stakeholder network
 - See how different people benefit from different approaches and language
 - Understand how to make your outputs flexible for multiple audiences


Understanding People (Including How To Say No)
Understanding Growth / Fixed mindset:
- What happens in our heads when we hear or say "no"
- Learn to handle objections


Principles Of Persuasion
It is vital that Planning, Quality and Insight teams are able to engage with and influence their key stakeholders within their organisation. Stakeholders may need to be persuaded to change their view on something in order to become an advocate. 
 - What is Persuasion?
 - Cialdini’s Principles of Persuasion
 - Key Persuasion Techniques and the Influencing Toolkit


Communication Planning
Learn the role planning plays in implementing your strategic objectives.  Understand the importance of your role and how you can help others.
 - Understand how the strategic objective is implemented into a forecasting, scheduling and real-time plan.
 - Learn about the importance of effective data checkpoints, change governance and hand-overs
 - Play a part in driving continuous improvement and become the nerve-centre of the business


Introduction To Influencing Skills
Being able to influence the decision of others is a key skill for all planners.  In this session, learn the basic approaches which will allow your audience to process information in their own way, using their beliefs and memories to deliver great outcomes.
 - Learn the difference between Tell, Ask and Influence
 - Understand how people make decisions
 - See how the language of engagement helps influencing


The cost of this mini series including accreditation is great value at £325 + VAT and free for students on our assisted learning pathway.

Complete the form below and we will be in touch to arrange payment if necessary.

  • 20 December 2022
  • Author:
  • Number of views: 11569
  • Comments: 0
Categories: Box Sets
Tags:
Print
About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

Upcoming Conferences
Annual conferences dedicated to the needs of their communities.

On-Demand Conferences
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change. Available to Forum Members

Get in touch
The Forum,
PO Box 173
High Peak
SK17 1DL

Copyright © 2025 - All Rights Reserved - theforum.social

Professional Forums Ltd. Company Number: 3915800. Registered Address: Emperor’s Gate, 114a Cromwell Road, London, SW7 4AG