The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.
Jordan Weir didn’t start out as a forecasting expert. Joining Monzo Bank over five years ago, Jordan began by helping customers on the chat team, later transitioning to complaints, and eventually moving into workforce management (WFM). It was there that a talent for handling data became clear. Jordan, a Senior Forecast Analyst, shows that finding areas to improve and smart solutions can make a big difference.
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