The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.
When Manikanth Sikha joined Firstsource, he stepped into a world where data was everywhere, but meaningful insights were hard to find. As a manager in the Business Excellence and Reporting team, his job was to change that. Over the past two years, he has helped shift the organisation from manual, Excel-based reporting to a more streamlined, automated system using Power BI. It hasn’t been easy, but the results speak for themselves.
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