The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.
With more than 100 stores, several employees, and a busy planning team, Sky Retail faced a major challenge: no clear data on what was really happening across their workforce. Teams struggled to track who was working versus who was scheduled, while managers often made staffing decisions on the fly. Without visibility, inefficiencies, lost time, and mistrust grew between teams.
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