The Forum's Customer Strategy & Planning conference speakers for 2021 are a wide variety of experts and professionals.
Sarah Rowell has been with NCFE for 25 years, and if you ask anyone in the customer support team, they’ll tell you she’s the glue that holds everything together. As a Senior Resource Planner, she’s the go-to person for anything from system knowledge to team support. But her recent work on the rollout of a new telephony and workforce management system is what’s earned her this award nomination.
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