Exclusive access for NICE NUG only
As part of our Best Practice programme for Quality Management, The Forum & NICE are collaborating to offer NICE NUG members FREE access to on-demand material from The Forum. We also invite you to join our live networking events on Zoom, where members meet to share their latest work and discuss common challenges – book for each event via the links below.
Watch videos from our recent National Quality Conference and case studies from our 2020 Award winners
- Quality & Improvement Keynote: Mark Billingham, COO at the Very Group
- Npower case study: driving process improvement out of QA
- William Hill case study: transforming customer experience though QA
- Motability Operations case study: quality, coaching & knowledge management
- Workshop Catchup: Skills that create Great Customer Conversations
- Workshop Catchup: Measuring First Contact Resolution
- Workshop Catchup: How to Get it Right First Time