Hear how Skipton Building Society is on a journey to develop their planning capabilities by proactively collaborating with NICE across a number of initiatives to drive colleague and customer excellence.

Learn how NICE is helping Skipton optimise the use of their workforce management system to drive better service for customers Hear how Skipton and NICE are exploring planning techniques to support its 88 branches Understand how migrating to Cloud will provide more agility to the organisation to meet changing customer behaviours. Hear about the plans to introduce NICE’s Employee Engagement Manager which will empower front-line colleagues through more flexibility

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As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

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On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


National Conferences 2020
30th Nov to 10th Dec
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

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