Focus on the customer journey & operating model

Thursday 10th June 09:30-12:30

This virtual Case Study Live is your chance to meet and speak with Awards finalists from two inspiring and contrasting nominations at North Yorkshire County Council and ClickMechanic. Both finalists have built completely new operating models that puts the customer at the heart of what they do and, whatever your sector, you have much to learn from the challenges they faced, the stakeholders they needed to engage and the solutions they put in place.

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2020
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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