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Customer Experience – Voice of Customer – VOC – Insight

21 August 2020

Customer Experience – Voice of Customer – VOC – Insight


Reporting to the Head of Customer Experience, my client is looking for a senior analyst to help shape future customer journeys through analysis and insight of the VoC (Voice of Customer) to facilitate the delivery of world class customer service. This role is within a highly regarded organisation operating within an evolving and competitive market sector.

Key responsibilities

• Complete complex data analysis with a variety of purposes for the business
• To perform analysis to gain insights on the voice of customer data is essential working very closely with a number of key stakeholders as you would be responsible of every stage of the process along with the wider customer experience team.
• To develop strong relationships with key stakeholders in order to help and guide them to the best solutions to the improvements in the analysis

What experience will I have?
• Experience of analysing voc (voice of customer) data and providing insight
• Experience of communicating the processes of complex analysis to an audience with varying levels of understanding.
• Strong relationship management with key stakeholders in order to help and guide them to the best solutions to the improvements in the analysis

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.


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