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Sensée and Bupa homeworking team named Outsourcer of the Year at the 2023 Northern Contact Centre Awards

Hammersmith, London. Sensée and Bupa are pleased to announce that their customer service homeworking team was named ‘Outsourced Contact Centre of the Year - Medium’ at the 2023 Northern Contact Centre Awards gala dinner on Friday night.

Partner Article: The Contact Company Selects Calabrio WFM to Power BPO Operations

Calabrio, the workforce performance company, has announced that business process outsourcer (BPO) The Contact Company (TCC) has selected Calabrio ONE software to support the company’s ambitious growth plans. TCC plans to implement a broad range of Calabrio’s automated, data-driven solutions to support the contact centre complexity of its growing client base and hybrid-working in a multi-channel customer service environment. 

Webinar: Outsourcing

Watch at your own pace

What are the key ingredients for a Outsource partnership? This webinar will explore the advantages of working with a strategic partner to support and help you realise your goals.
 - Hear how you can stay in control and drive even better results
 - Learn best practice principles to build a great partnership
 - Gain valuable insight into the advantages of outsourcing

Utility Warehouse & Sensée - Partnership Award Case Study 2022

Sensee’s expertise in best practice home working, and the rapid deployment of LiveDesk technology across 950 agents, meant that Utility Warehouse could bring agents into one virtual space, helping people thrive at home, and deliver great customer service.

2021 Innovation & Transformation Awards - Sensée

At Sensée, the homeworking specialists, the purpose built digital workplace and team environment, originally designed for their own homeworkers, has now been opened to client’s in-house teams. Invaluable when lockdown hit, this can also drive long-term value in creating a really engaging team environment, as well as a different way of scheduling time, to reflect the different needs and priorities of home working or hybrid working operations.
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