We are currently updating our CRM software so the forms on our website may not work correctly.

If you want to book a place on our training or conferences, please email events@theforum.social and we will process your request.

Apologies for any inconvenience.

Member Resources & Library

Enjoy a trusted place where you can easily find solutions. See below for a sample of our articles and resources. 

Forum Members can register or log in by clicking My Account at the top of this page to see the full range of articles. If you see a message that says an article does not exist, try logging in to view it.

If you do not have the access you expect or if you need help with your password, please email advice@theforum.social.

 
Search

2025 Awards Case Study: Transforming customer journeys for real results at Aldermore

2025 Awards Case Study: Transforming customer journeys for real results at Aldermore

Fixing one thing at a time wasn’t cutting it. Aldermore zoomed out, mapped the full customer journey, and broke down silos. Teams now collaborate better, delays are down, and customers are seeing a real difference.

Read more

Categories: Library, Awards Case Studies

2025 Awards Case Study: Reinventing learning, one digital step at a time at ACCA

2025 Awards Case Study: Reinventing learning, one digital step at a time at ACCA

ACCA’s Training team went from quiet and traditional to bold and digital. They built fun, engaging content in-house, saved loads of money, and made learning something people actually want to do. Big impact, small team.

Read more

Categories: Library, Awards Case Studies

Raising Standards

Raising Standards
This is a chance to understand The AA’s award story in the round and the benefits this has delivered for customers, colleagues and the company.
Read more

Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Awards Case Studies, 2025 Summer BPS In-Person

Focus on the Customer

Focus on the Customer
Hear Margot Vanwynendaele share the award-winning story from Trainline on how a new telephony system allows teams to focus on the customer.
Read more

Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, AI & Automation, Awards Case Studies, 2025 Summer BPS In-Person

Perfect Parnerships

Perfect Parnerships
 Centrical and Capita Customer Experience talk around what makes a “Perfect Partnership
Read more

Categories: Library, Operational Improvement, Strategy & Leadership, Learning & Development, Awards Case Studies, 2025 Summer BPS In-Person

2025 Innovation of the Year - Brightwell Pensions

2025 Innovation of the Year - Brightwell Pensions
Hear from the overall Innovation Award winner Brightwell Pensions.
Read more

Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, AI & Automation, Back Office & Beyond The Contact Centre, Awards Case Studies, 2025 Summer BPS In-Person

Awards Winners: Planning Managers

Awards Winners: Planning Managers

Originally broadcast Thursday 4th July, 10:30

Managers of the Year; Alex Gold from OVO Energy and Steven Miller at Benenden Health share their stories. 

Read more

Categories: Library, Awards Case Studies, 2024 Summer Best Practice Showcase Videos

Award Winners: Quality Teams

Award Winners: Quality Teams

Originally broadcast Thursday 4th July, 09:30

Learn from Benenden Health on Continuous Improvement Strategy, The Knowledge Management Team of the Year, Utility Warehouse and our Quality Team of the Year, ACCA.

Read more

Categories: Library, Operational Improvement, Awards Case Studies, 2024 Summer Best Practice Showcase Videos

Award Winners: Quality Individuals

Award Winners: Quality Individuals

Originally broadcast Wednesday 3rd July, 14:15

Hear from 2024 Quality & Improvement Rising Star, Jess Baldock at DAS, our Knowledge Management Professional, Alexandra Jordan from Zopa and the Quality & Improvement Manager of the Year, Susan Drape-Comyn. 

Read more

Categories: Library, Operational Improvement, Awards Case Studies, 2024 Summer Best Practice Showcase Videos

Award Winners: Planning Analysts

Award Winners: Planning Analysts

Originally broadcast Wednesday 3rd July, 13:15

Learn from Analysts of the Year; Michelle Adshead at VitalityHealth and Kristie-Leigh Armstrong from BT Group and our Rising Stars; Lauren Laycock at NFU Mutual and Kirsty Ritchie of Wheatley Housing.

Read more

Categories: Library, Planning & Resourcing, Awards Case Studies, 2024 Summer Best Practice Showcase Videos

First678911131415Last